Checking goods upon unloading
CHECKING GOODS UPON UNLOADING: SIGNING WITH RESERVATION IS YOUR RIGHT!
Receiving a package safely is your right. The courier cannot prevent you from checking the integrity of the shipment before signing for delivery.
Goods ordered online go through various stages of transport and may suffer damage, both visible and hidden.
Here's what to do in any case:
1. DAMAGED PACKAGE: WHAT TO DO?
A. Visible damage
- If the package shows obvious signs of damage (tears, obvious crushing), we recommend that you refuse delivery .
- The courier will note the refusal on the delivery note and the package will be returned to the sender. We will take care of obtaining the refund and sending you a new product at no additional cost.
B. Suspicious but non-compromising damage
- If the packaging is damaged but the product inside appears intact, accept the delivery by signing with reservation .
- Always indicate the specific reason next to the signature (e.g. "with reservation due to crushed packaging" , "with reservation due to open packaging" ).
- A generic reservation without justification has no legal value .
- If you subsequently discover damage, we will be able to recover the damage from the courier thanks to your signature with specific reservation.
Without specific reservation, the package is accepted and any damages cannot be refunded .
2. WHAT TO DO IF THE COURIER REFUSES TO LET ME SIGN WITH RESERVATIONS?
Some couriers may not cooperate and try to prevent you from signing with reservation. Remember that signing with reservation is your right .
If the courier does not allow you to do so:
- Insist firmly and ask explicitly where you can indicate the reserve.
- If the courier refuses, do not sign for the delivery . In this case, the package will be returned to the relevant branch.
- Contact our customer service to report the incident and receive immediate assistance.
3. INTACT PACKAGE: BEWARE OF HIDDEN DAMAGES
Even if the package appears intact on the outside, there may be internal damage to the product. For this reason:
- Open and check the contents carefully before using.
- If you find any hidden damage, contact customer service immediately.
4. IS THE PACKAGE SEALED WITH COURIER TAPE? DON'T TRUST IT!
If the package was sealed with courier tape, it may have been tampered with. In this case:
- Always sign with specific reservation indicating "due to the presence of adhesive tape on courier XYZ" .
- Even if the tape was applied in good faith to repair minor damage, the package is no longer intact and must be disputed .
SIGN WITH SPECIFIC RESERVATION OF CONTROL, ALWAYS!
To protect yourself from any damage and obtain compensation in case of problems, sign with specific reservation whenever you have doubts about the condition of the package .
Our customer service is at your disposal for any clarification or assistance needs!
SIGN WITH SPECIFIC RESERVATION OF CONTROL, ALWAYS!
Industry insights
Industrial Plastic Containers: How to Optimize Warehouse Management for Efficiency and Compliance
In the modern logistics landscape, containers are not mere accessories but strategic loading units. For a purchasing department, choosing the correct industrial container means balancing three critical factors: technical durability, volumetric efficiency, and regulatory compliance. In this guide, we will explore how plastic containers and stackable solutions are redefining storage standards for companies focusing on digital and operational innovation. The importance of material: Why HDPE makes a difference Polymer selection is the first step. High-quality industrial containers are primarily made from HDPE (High-Density Polyethylene) or PP (Polypropylene). Thermal resistance: Ability to maintain structure from -20°C to +60°C. Chemical inertia: Essential for industries handling oils, solvents, or corrosive substances. Hygiene: Smooth, non-porous surfaces to prevent bacterial buildup, essential for the pharmaceutical and food industries. Maximizing space: The advantage of stackable containers Optimizing the "cubic meter" is the goal of every logistics manager. Stackable containers offer immediate benefits: Vertical stability: Thanks to reinforced edges and precise interlocking, they allow for secure stacking even when fully loaded, reducing the warehouse's footprint. Euronorm Modularity: Standard sizes (e.g., 600x400 mm) are designed to be perfect submultiples of the Europallet (1200x800 mm), ensuring stable loads and no wasted space during road transport. Foldable or nestable versions: For reverse logistics, nestable containers save up to 75% of volume when traveling empty. Sector Focus: From Mechanics to Food Each sector has a specific need that the Mayermoover catalog precisely addresses: Automotive and Mechanics: Open-front containers for quick picking of small parts and reinforced crates for heavy components. Food & Pharma: Certified virgin plastic tubs, resistant to frequent industrial washing and high temperatures. E-commerce Logistics: Containers with folding walls and provisions for RFID tags or digital tracking systems. Safety and Sustainability: The Digital-Oriented Approach A modern warehouse cannot disregard workplace safety. Using stackable and ergonomic plastic containers, with handles designed for manual handling and non-slip bases for automatic systems, drastically reduces the risk of accidents. Furthermore, the transition towards the circular economy rewards companies that choose 100% recyclable and durable products. A professional-quality industrial plastic container has a lifespan of over 10 years, lowering the TCO (Total Cost of Ownership) compared to cheap but fragile solutions. Choosing the right operational partner means having access not only to a product but also to technical advice capable of understanding the needs of your purchasing department. Whether it's standard solutions for immediate delivery or custom designs for non-standard requirements, efficiency starts with the container. Do you need to optimize your logistics flows? Discover the complete range of industrial containers in our catalog or request a personalized quote for B2B supplies throughout Europe.
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