Shipping policy

9. Shipping

9.1. The Seller shall ship to the Buyer: (i) the purchased Products; (ii) any complimentary items; (iii) any informational and promotional material; (iv) the transport document; (v) any additional accompanying documentation required in the destination country.

9.2. In order to grant the Buyer the right of withdrawal referred to in Article 7 above, the actual shipping date of the Products shall be determined after the expiration of the 3-day period provided for therein.

9.3. The Products will be delivered by the carrier selected by the Seller, within the date indicated in the order confirmation email and, in any case, according to the terms set out by the carrier. In any case, delivery will take place within 30 days from the acceptance of the purchase order.

9.4. Shipping times and methods may vary; in such cases, the Buyer will be informed no later than 72 hours after the order has been accepted.

9.5. Products will be delivered to the address provided by the Buyer at the time of the order, unless otherwise agreed. The Seller shall not be liable for delays or delivery issues caused by inaccurate or incomplete information provided by the Buyer.

9.6. The Seller shall not be liable for delays caused by force majeure or unforeseeable circumstances.

9.7. In the event of irreparable damage or loss of the Product during shipping, the Buyer shall be entitled to request a refund of the costs incurred, which will be processed within 30 working days.

9.8. If the Products are returned due to an incorrect delivery address provided by the Buyer or due to the Buyer’s absence at the time of delivery, the Buyer shall be responsible for any additional reshipping costs.

9.9. Shipping costs will be indicated at the time of purchase and, unless otherwise agreed, shall be borne by the Buyer.