Important premise
To ensure rapid and effective assistance, any requests for withdrawal, replacement or complaint must be submitted no later than 3 working days from receipt of the goods .
If you have any problems with the product you received, please:
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Write an email to info@mayermoover.com , specifying the reason for the return request.
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In case of defects or damages, please attach clear and detailed photographs of the problem .
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After verification, Mayermoover will provide you with instructions for the collection of the used goods via email.
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Once the replacement product is available, you will receive an email notification with the estimated delivery date.
We remind you that it is the customer's responsibility to check the condition of the goods upon delivery, as indicated on the Checking goods upon unloading page.
Withdrawal and Contractual Conditions
1.1. Buyer's right of withdrawal
The Buyer has the right to withdraw from the contract within and no later than 3 working days from the date of acceptance of the order . Requests for withdrawal beyond this deadline will not be taken into consideration , as they are incompatible with the logistics processes adopted by Mayermoover Srl
1.2. Request Method
The withdrawal request must be communicated in writing to Mayermoover Srl using one of the following methods:
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Registered mail with return receipt
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Email to mayermoover@pec.it
A copy of the purchase document must be attached to the request.
1.3. Penalty for withdrawal
The withdrawal is subject to the payment of a penalty equal to 10% of the purchase price , which will be automatically deducted from the amount to be refunded.
1.4. Refund times and methods
The refund will be made within 15 working days from the communication of the withdrawal , net of the penalty indicated above. The refund will be made through the same payment method used for the purchase, unless otherwise agreed between the parties.
1.5. Exclusions from the right of withdrawal
The right of withdrawal is expressly excluded in the following cases:
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Customized products
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Custom-made products
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Products for which the exclusion of the right of withdrawal is expressly provided for in the relevant Product Sheet
1.6. Withdrawal for Consumer Buyers
Pursuant to articles 52 and following of the Consumer Code (Legislative Decree 206/2005), the Buyer classified as a “Consumer” has the right to withdraw from the purchase, without having to provide a reason and without any penalty , within 14 days of receiving the products .
In this case, the conditions reported above remain valid, to the extent compatible with current legislation.
For any doubts or clarifications, our Customer Service is available via email at info@mayermoover.com .