Withdrawal and After-sales

Important preamble

To ensure prompt and effective assistance, any requests for withdrawal, replacement, or complaint must be submitted no later than 14 working days from the receipt of the goods.

In case of problems with the received goods, we invite you to:

1. Send an email to info@mayermoover.com, specifying the reason for the return request.

2. In case of defects or damages, attach clear and detailed photographs of the problem.

3. After verification, Mayermoover will provide you with instructions via email for the collection of the used goods.

4. Once the replacement product is available, you will receive an email communication with the estimated delivery date.

Please note: We remind you that it is the customer's responsibility to check the condition of the goods upon delivery, as indicated on the page Goods inspection upon unloading.

Withdrawal and Contractual Conditions

1.1. Buyer's right of withdrawal

The Buyer has the right to withdraw from the contract for a period of 14 calendar days, starting from the day on which they acquire physical possession of the goods. Requests for withdrawal beyond this deadline will not be considered, as they are incompatible with the logistical processes adopted by Mayermoover S.r.l.

1.2. Method of request

The request for withdrawal must be communicated in writing to Mayermoover S.r.l. through one of the following methods:

• Registered letter with return receipt

• Email to info@mayermoover.com
  The request must be accompanied by a copy of the purchase document.

Request a return

1.3. Costs

Shipping costs for returning the goods are at the consumer's expense, and will be automatically deducted from the amount to be refunded.

1.4. Refund times and methods

The refund will be made within 14 working days from the communication of withdrawal, net of the penalty indicated above. The refund will be made using the same payment method used for the purchase, unless otherwise agreed by the parties.

1.5. Exclusions from the right of withdrawal

The right of withdrawal is expressly excluded in the following cases:

• Personalized products: the purchased products have been clearly personalized;

• Products that have been custom-made;

• Products for which the exclusion of the right of withdrawal is expressly provided in the relevant Product Data Sheet;

• The consumer has specifically requested a visit by a Mayermoover professional for urgent repair or maintenance work.

1.6. Withdrawal for Consumer Buyers

Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005), the Buyer qualified as a "Consumer" has the right to withdraw from the purchase, without obligation to provide reasons and net of the penalty set out in point 1.3, within 14 days of receipt of the products.
In this case, the conditions set out above remain valid, as far as compatible with current legislation.

For any doubts or clarification needs, our Customer Service is available via email at info@mayermoover.com or by calling 0423 078748.