Checking goods upon unloading
CHECKING GOODS UPON UNLOADING: SIGNING WITH RESERVATION IS YOUR RIGHT!
Receiving a package safely is your right. The courier cannot prevent you from checking the integrity of the shipment before signing for delivery.
Goods ordered online go through various stages of transport and may suffer damage, both visible and hidden.
Here's what to do in any case:
1. DAMAGED PACKAGE: WHAT TO DO?
A. Visible damage
- If the package shows obvious signs of damage (tears, obvious crushing), we recommend that you refuse delivery .
- The courier will note the refusal on the delivery note and the package will be returned to the sender. We will take care of obtaining the refund and sending you a new product at no additional cost.
B. Suspicious but non-compromising damage
- If the packaging is damaged but the product inside appears intact, accept the delivery by signing with reservation .
- Always indicate the specific reason next to the signature (e.g. "with reservation due to crushed packaging" , "with reservation due to open packaging" ).
- A generic reservation without justification has no legal value .
- If you subsequently discover damage, we will be able to recover the damage from the courier thanks to your signature with specific reservation.
Without specific reservation, the package is accepted and any damages cannot be refunded .
2. WHAT TO DO IF THE COURIER REFUSES TO LET ME SIGN WITH RESERVATIONS?
Some couriers may not cooperate and try to prevent you from signing with reservation. Remember that signing with reservation is your right .
If the courier does not allow you to do so:
- Insist firmly and ask explicitly where you can indicate the reserve.
- If the courier refuses, do not sign for the delivery . In this case, the package will be returned to the relevant branch.
- Contact our customer service to report the incident and receive immediate assistance.
3. INTACT PACKAGE: BEWARE OF HIDDEN DAMAGES
Even if the package appears intact on the outside, there may be internal damage to the product. For this reason:
- Open and check the contents carefully before using.
- If you find any hidden damage, contact customer service immediately.
4. IS THE PACKAGE SEALED WITH COURIER TAPE? DON'T TRUST IT!
If the package was sealed with courier tape, it may have been tampered with. In this case:
- Always sign with specific reservation indicating "due to the presence of adhesive tape on courier XYZ" .
- Even if the tape was applied in good faith to repair minor damage, the package is no longer intact and must be disputed .
SIGN WITH SPECIFIC RESERVATION OF CONTROL, ALWAYS!
To protect yourself from any damage and obtain compensation in case of problems, sign with specific reservation whenever you have doubts about the condition of the package .
Our customer service is at your disposal for any clarification or assistance needs!
SIGN WITH SPECIFIC RESERVATION OF CONTROL, ALWAYS!
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